Setyanhi, Yullia Ika The Effect of Express Mail Service (EMS) Tariff, Direct Flight, and Logistics Competence on Service Quality and the Implications for Company Performance at PT PosIND KCU Denpasar. The Effect of Express Mail Service (EMS) Tariff, Direct Flight, and Logistics Competence on Service Quality and the Implications for Company Performance at PT PosIND KCU Denpasar.
![[img]](https://eprints.ulbi.ac.id/style/images/fileicons/text.png) |
Text
The Effect of Express Mail Service (EMS) Tariff, Direct Flight, and.pdf Download (1MB) |
Abstract
The author conducted a study on the performance of the courier and logistics business at PosIND KCU Denpasar. The issue identified is the continuous decline in revenue from Express Mail Service (EMS), indicating a performance problem within PT PosIND KCU Denpasar. The research aims to analyze the impact of Express Mail Service (EMS) Tariff, direct flight, and logistics competence on company performance, with service quality as an intervening variable. The method used was quantitative, and data analysis was conducted using the smartPLS application. The study population consisted of 250 customers, with a sample size of 154 determined by the Slovin formula. The load factor and Cronbach’s Alpha values for all variables were above 0.700, indicating that the data for all variables were valid and reliable. The T Statistics value for EMS Tariff was 3.434, where T Statistics > 1.96 and p-value = 0.001, indicating a positive influence of EMS Tariff on Service Quality. There was a positive influence of Direct Flight on Service Quality, with a T Statistics value of 2.277 > 1.96 and a p-value of 0.023 < 0.050. There was a positive influence of logistics competence on service quality, with a T Statistics value of 2.661 and a p-value of 0.000 < 0.05. The R Square value was 0.612, indicating a positive and significant influence of EMS Tariff, direct flight, and logistics competence on service quality. Additionally, there was a positive and significant influence of service quality on company performance, with a T Statistics value of 13.132 > 1.96 and a p- value of 0.000 < 0.05. PT PosIND should evaluate the implementation of direct flights for EMS services to enhance customer service quality and potentially increase company revenue.
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HE Transportation and Communications T Technology > T Technology (General) |
| Divisions: | Fakultas Logistik, Teknologi dan Bisnis > Manajemen Logistik S2 > Prosiding |
| Depositing User: | mmlog ulbi S2 |
| Date Deposited: | 25 Nov 2024 04:21 |
| Last Modified: | 25 Nov 2024 04:21 |
| URI: | http://eprints.ulbi.ac.id/id/eprint/2757 |
Actions (login required)
 |
View Item |
