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Arief, Muhammad Prima and Lestiani, Melia Eka and Purnama, Anggi Widya (2020) ANALISIS KUALITAS PELAYANAN PENGIRIMAN BARANG MENGGUNAKAN METODE IMPORTANCEPERFORMANCE ANALYSIS (IPA) DAN HOUSE OF QUALITY (HOQ) STUDI KASUS : EKSPEDISI MUATAN PESAWAT UDARA (EMPU) ANGKASA PURA LOGISTIK YOGYAKARTA (TA 13.15.20.10). Diploma thesis, STIMLOG INDONESIA.