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DWISEPTIONO, YUSTIANUS REFIANO and Syafrianita, Syafrianita and Dewi, Nurlaela Kumala (2021) Usulan Perbaikan Kualitas Jasa Pengiriman Barang Menggunakan Model Kano dan Quality Function Deployment di PT. Lintang Pratama Expressindo (Queen Express) (TA 13.16.21.71). Diploma thesis, STIMLOG INDONESIA.