The Role of Dynamic Logistic Capabilities which is Influenced by Customer Experience and Operational Excellent for PT Pos Indonesia Regional West Java

Wahyudi, Arif Yudha The Role of Dynamic Logistic Capabilities which is Influenced by Customer Experience and Operational Excellent for PT Pos Indonesia Regional West Java. The Role of Dynamic Logistic Capabilities which is Influenced by Customer Experience and Operational Excellent for PT Pos Indonesia Regional West Java.

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Abstract

This research aims to determine and analyze the influence of customer experience and operational excellence on the dynamic logistic capabilities of PT Pos Indonesia (Persero) West Java. The type of research used in this research is quantitative research. The data collection method was carried out by interviews, with a list of questions (questionnaire). The population in this study was customers of PT Pos Indonesia (Persero) located in 20 cities and districts in West Java Province. The research sample uses the sampling / census method. In this study, the number of respondents from the population was relatively small, namely 55 people. Data processing was carried out using Partial Least Square SEM (SmartPLS) where the results obtained that there is a positive influence between customer experience (X1) on dynamic logistic capabilities (Y) and there is a positive and significant influence between operational excellence (X2) on dynamic logistic capabilities of PT Pos Indonesia (Persero) West Java.

Item Type: Article
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HE Transportation and Communications
T Technology > T Technology (General)
Divisions: Fakultas Logistik, Teknologi dan Bisnis > Manajemen Logistik S2 > Prosiding
Depositing User: mmlog ulbi S2
Date Deposited: 25 Nov 2024 04:18
Last Modified: 25 Nov 2024 04:18
URI: http://eprints.ulbi.ac.id/id/eprint/2754

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