WIDYANTI, KHAIRUNNISA (2025) ANALISIS PENYEBAB GAGAL KIRIM PADA BARANG AKIBAT PROSES RETUR DALAM POS INTERNASIONAL PADA BAGIAN EKSPOR DI SENTRAL PENGOLAHAN POS (SPP) BANDUNG (TA.9.25.008). Diploma thesis, UNIVERSITAS LOGISTIK DAN BISNIS INTERNASIONAL.
Full text not available from this repository.Abstract
The increasing number of export goods returns has emerged as a significant challenge for the Central Mail Processing (SPP) Bandung in collaboration with DHL. Throughout the period of January to December 2024, the majority of returns were attributed to data inaccuracies and incomplete documentation. These issues have led to delivery delays, additional operational costs, and a decline in overall customer satisfaction, thereby highlighting the urgency of addressing this problem systematically. To identify the root causes of these returns, the study employed the Fishbone Diagram, which classifies contributing factors into six categories: Man, Method, Material, Machine, Environment, and Measurement. The analysis revealed several dominant causes, including staff negligence in document verification, the absence of standardized operational procedures, incomplete or invalid shipping documents, system limitations in automated validation, excessive workloads during peak periods, and inadequate final quality control mechanisms. Based on these findings, several improvement strategies were formulated using the 5W+1H approach. The proposed measures include regular staff training, the implementation of multi-layered verification standard operating procedures, system enhancements, strengthened coordination with business partners, additional staffing during peak seasons, and the adoption of barcode-based quality control. The implementation of these strategies is expected to reduce the frequency of returns significantly and improve the reliability and competitiveness of Pos Indonesia’s export services. Keywords: export return shipments, Fishbone Diagram, 5W+1H, Pos Indonesia, DHL.
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Sekolah Vokasi > Logistik Bisnis D4 |
| Depositing User: | PKL SATU SATU |
| Date Deposited: | 26 Sep 2025 01:46 |
| Last Modified: | 26 Sep 2025 01:46 |
| URI: | http://eprints.ulbi.ac.id/id/eprint/3480 |
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